1- Is your customization page defined as homepage?
2- Is your customization page defined as one of woocommerce pages?
3- Does the product you are trying to customize exists and is published in your shop?
4- Are you accessing this page from one of the product designer buttons?
Frequently Asked Questions
Please read our FAQ before sending us a message.
Nearly any image can be used, the higer resolution the better.
Any image file can be sent, .png is preferable. If you have a vector file even better.
We aim to reply within a few hours where you will be given an approximate time scale.
Your design will be made into a proof and sent to you for confirming it is ok. Once confirmed it will be add to the production schedule where you will receive a day when it should be ready for dispatch.
We can Laser cut most materials with the exception of metals and some plastics. Engraving is possible to most materials also.
If you wish to supply your own material for cutting or engraving, please contact us to ensure it is suitable for use in the process.
Send us an email