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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges vary between £1.50 for small postable items upto £6.50 for larger bulky items. Please check the delivery chart for more information.

Which payment methods are accepted in the Online Shop?

We accept all current forms of payment, credit/debit card, Apple, Google and Paypal. No payment details are stored on our system.

How long will delivery take?

Depending on the size of the item delivery is normally between 2-3 days from despatch, we have options for expedited delivery if you are in a rush.

How secure is shopping in the Online Shop? Is my data protected?

No payment details are kept on record, the only personal details are name and address. We will never contact you if opted out of the emails system, unless it is a required email.

If you would like your details removed from the system please contact info@creative-cuts.co.uk.

What exactly happens after ordering?

For standard design items, these will be scheduled into production and are normally made within 24-36 hours, and will be shipped as soon as produced.

For custom designs, a proof will be made and sent for confirmation and checking, once the confirmation is received these will be added to our production schedule.

Do I receive an invoice for my order?

All order are shipped with a delivery note and a VAT invoice will be sent to the invoice email on the order at time of despatch.